FAQ

There are a lot of cellular phone signal boosters out there that, quite frankly, do not live up to their promises. zBoost cell phone signal boosters do. They are designed to take the same signal you receive outside and bring it inside, amplifying the signal indoors.

If you are tired of being part of the 69%+ of wireless phone users having trouble maintaining cell phone signal strength inside a home or office, you need a cellular phone signal booster. In order to improve the wireless service, the cell phone signal needs to be amplified. Wi-Ex has a line of zBoost products for the Home and Office that boosts indoor cell phone signal inside your home or office. You won’t have to go outside or to a window to use your cell phone again.

Yes, we have products that work on European frequencies.

Our zBoost YX520-I– Dual band works on 900MHz and 1800Mhz.

We also sell zBoost ONE YX400-U for UMTS/HSPA devices on the 2100MHz Frequency, a frequency used for voice and data overseas.

No, zBoost® YX500-PCS unit will work only in the PCS frequency range (1850 – 1990 MHz). Cell phones from providers like Cricket, MetroPCS, Suncom, T-Mobile, and Sprint (excludes Nextel) are normally compatible with this model.

zBoost® YX500-CEL will only work in the Cellular frequency range (824 – 896MHz). Cell phones from providers like AT&T and Verizon are normally compatible with this model work with the YX500-CEL model.

To determine what kind of service you have please visit www.wirelessadvisor.com enter your zip code and locate your service provider.

Note: Some wireless service providers operate in both Cellular and PCS frequencies. This varies depending on your location. But, in this instance, a zBoost® YX510 will best suit your needs.

At this time our zBoost® YX500/510 Series models do not work with the iDEN (Nextel) service.

You can stop suffering from dropped calls when you’re indoors.

• Decrease dropped or missed calls
• Extend the battery life of your cell phone by using less power when the signal is stronger.
• Replace your expensive landline phone service
• In addition, zBoost® cell phone signal boosters enhance the following wireless applications:
• wireless data cards
• Sending and receiving messages
• Instant messaging
• Picture mail
• Internet usage from your cell phone, smartphone or wireless data card
• 3G high-speed data
• Downloading software
• Security systems backup

Several factors affect cell phone signal penetration into buildings, including building material (metal, concrete, wood), wall density, number of windows and building height.

Yes, zBoost® products can be used in both homes and businesses. Many consumers want to use their cell phone to replace an expensive landline phone, and many more need a stronger cell phone signal for their home office.

Absolutely. Most businesses invest a great deal of money in cellular phone service for the benefit of owners, employees and customers. In a business situation, more than anywhere, a cellular phone signal booster is a necessity, not a luxury.

You can run a simple test. If you can place a call outside your home or office, zBoost® will help you by boosting the signal inside the building. If there is no signal outside, this unit will not give you an improvement in coverage. Remember, we can only help improve your signal strength if you have enough of a signal outside to place a call.

The maximum coverage improvement indoors of the zBoost® YX500/510 series is around 2,500 square feet. This is the perfect size for the typical home or office.

The 2,500 sq. ft. number represents open space coverage with optimal signal strength at the exterior antenna. Some coverage will be smaller. Square footage will vary depending on the signal outside, type of building, foliage, installation quality and other factors. If you need additional coverage, we offer upgraded antennas, which provide a stronger directional signal.

The closer you are to the base, the stronger the signal. This will vary with different conditions. Some of the conditions that will affect the improved coverage area are signal strength outdoors, the type of walls in the home, the placement of the unit and proximity to cellular towers.

Your expectations should be that your indoor coverage will be improved. You will be able to make calls where you couldn’t before. The coverage improvement will depend upon many factors. The intent of zBoost® products are to bring outside coverage inside. If you want an even stronger signal, consider a more powerful signal antenna or a directional Base Unit antenna, available as accessories at http://www.wi-exstore.com

Once installed, zBoost® captures the stronger cell phone signal from the outside wireless network and amplifies the signal inside, thus improving your wireless coverage. It’s that simple.

The zBoost® YX500/510 Series will work great in an RV. Because many RVs are metal, the wireless signal is blocked from reaching the interior of the RV. This unit will help coverage in your RV or boat. The only requirement is AC power and a signal outside strong enough to place a call. This unit can be installed in virtually any location that wireless service needs improvement.

Where you need coverage the most. The base unit is the component that amplifies the signal inside. The coverage is improved in a circular manner from the base unit. The farther you are away from the base unit, the weaker the signal. The base could be placed in the family room, the basement, an office, a bedroom, a home office or a central location.

The signal antenna should be placed at the highest point in your house in order to “catch” the signal as it goes by. This could be in the attic or on the roof. We advise against putting the signal antenna too close to the base unit. The signal antenna should have at least 15 feet of vertical separation from the base unit.

zBoost® will not help your WIFI service. This unit is designed to work with wireless PCS and Cellular phones and devices. The WIFI in your home or office uses a different frequency.

Yes! Because zBoost® boosts the signal, the phone will consume less power to capture the cell phone signal, thus conserving the battery of the phone -- enabling you to talk longer.

We have designed zBoost® for easy setup. We have included instructions for each product both in the product package and on our website.

Yes, zBoost® products are covered by a one-year manufacturer warranty covering parts and labor – register your product.