FAQ
Do cellular phone signal boosters really work?
There are a lot of cellular phone signal boosters out there that, quite frankly, do not live up to their promises.
zBoost cell phone signal boosters do. They are designed to take the same signal you receive outside and bring
it inside, amplifying the signal indoors.
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Who needs a cellular phone signal booster?
If you are tired of being part of the 69%+ of wireless phone users having trouble maintaining cell phone signal
strength inside a home or office, you need a cellular phone signal booster. In order to improve the wireless
service, the cell phone signal needs to be amplified. Wi-Ex has a line of zBoost products for the Home and
Office that boosts indoor cell phone signal inside your home or office. You won’t have to go outside or to a
window to use your cell phone again.
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Do you have an International (European) version?
Yes, we have a product that works a European frequency.
The zBoost ONE YX400-U for UMTS/HSPA devices supports the 2100MHz Frequency, a frequency used for voice and data overseas.
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Will the zBoost® YX545 SOHO unit work with any wireless carrier?
Yes, the zBoost® SOHO YX545 unit will work with most wireless carriers. The unit covers 3,000 square feet of your Home or Office by supporting both PCS frequency range (1850 - 1990 MHz) and Cellular frequency range (824 - 896 MHz) simultaneously.
zBoost® SOHO YX545 model does not work with the iDEN, Nextel, 4G, or 2100 MHz service.
To determine what kind of service you have please visit www.wirelessadvisor.com enter your zip code and locate your service provider.
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What benefits can I expect from using a Wi-Ex® product?
You can stop suffering from dropped calls when you’re indoors.
- Decrease dropped or missed calls
- Extend the battery life of your cell phone by using less power when the signal is stronger.
- Replace your expensive landline phone service
- In addition, zBoost® cell phone signal boosters enhance the following wireless applications:
- wireless data cards
- Sending and receiving messages
- Instant messaging
- Picture mail
- Internet usage from your cell phone, smartphone or wireless data card
- 3G high-speed data
- Downloading software
- Security systems backup
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Why do I lose cell phone signal strength indoors?
Several factors affect cell phone signal penetration into buildings, including building material (metal, concrete, wood), wall density, number of windows and building height.
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Can I use zBoost® in my home?
Yes, zBoost® products can be used in both homes and businesses. Many consumers want to use their cell
phone to replace an expensive landline phone, and many more need a stronger cell phone signal for their
home office.
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Can I use zBoost® in my office?
Absolutely. Most businesses invest a great deal of money in cellular phone service for the benefit of owners,
employees and customers. In a business situation, more than anywhere, a cellular phone signal booster is a
necessity, not a luxury.
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How can I tell if it will help extend coverage in my home or office?
You can run a simple test. If you can place a call outside your home or office, zBoost® will help you by boosting
the signal inside the building. If there is no signal outside, this unit will not give you an improvement in
coverage. Remember, we can only help improve your signal strength if you have enough of a signal outside to
place a call.
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How much will my cell phone coverage be extended with a zBoost® product?
The maximum coverage improvement indoors of the zBoost® SOHO YX545 series is around 3,000 square feet.This is the perfect size for the typical home or office.
The 3,000 sq. ft. number represents open space coverage with optimal signal strength at the exterior antenna. Square footage will vary depending on the signal outside, type of building, foliage, installation quality and other factors. If you need additional coverage, we offer upgraded antennas, which provide a stronger directional signal.
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What can I expect my cell phone signal range and strength to be inside my home or office?
The closer you are to the base, the stronger the signal. This will vary with different conditions. Some of the
conditions that will affect the improved coverage area are signal strength outdoors, the type of walls in the
home, the placement of the unit and proximity to cellular towers.
Your expectations should be that your indoor coverage will be improved. You will be able to make calls where
you couldn’t before. The coverage improvement will depend upon many factors. The intent of zBoost®
products are to bring outside coverage inside. If you want an even stronger signal, consider a more powerful
signal antenna or a directional Base Unit antenna, available as accessories at http://www.wi-exstore.com
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How does zBoost® work?
Once installed, zBoost® captures the stronger cell phone signal from the outside wireless network and
amplifies the signal inside, thus improving your wireless coverage. It’s that simple.
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Can zBoost® help my signal in my RV?
The zBoost® SOHO YX545 Series will work great in an RV. Because many RVs are metal, the wireless signal isblocked from reaching the interior of the RV. This unit will help coverage in your RV or boat. The only requirement is AC power and a signal outside strong enough to place a call. This unit can be installed invirtually any location that wireless service needs improvement.
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Where should I put my zBoost® base unit to get the best coverage?
Where you need coverage the most. The base unit is the component that amplifies the signal inside. The
coverage is improved in a circular manner from the base unit. The farther you are away from the base unit,
the weaker the signal. The base could be placed in the family room, the basement, an office, a bedroom, a
home office or a central location.
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Where is the best place to put my zBoost® signal antenna?
The signal antenna should be placed at the highest point in your house in order to “catch” the signal as it goes
by. This could be in the attic or on the roof. We advise against putting the signal antenna too close to the base
unit. The signal antenna should have at least 15 feet of vertical separation from the base unit.
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Is there a zBoost product that does not require 15 ft. of vertical seperation?
The zBoost®
METRO YX540 does not require 15 ft. of vertical separation between the base unit and antenna. It is perfect for single story settings like an apartment, condo, urban lofts, or dorm rooms. The METRO works with all phones and wireless data cards on 800 and 1900 MHz (except Nextel, iDEN, 4G, or 2100 MHz)
The
METRO YX540 works with all US carriers protecting the carrier network using patented technology.
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Is a cellular phone signal booster the same as a wireless router; will it help my WIFI signal?
zBoost® will not help your WIFI service. This unit is designed to work with wireless PCS and Cellular phones
and devices. The WIFI in your home or office uses a different frequency.
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Can using a cellular phone signal booster improve the battery life of my wireless phone?
Yes! Because zBoost® boosts the signal, the phone will consume less power to capture the cell phone signal,
thus conserving the battery of the phone -- enabling you to talk longer.
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Can I install a zBoost® myself?
We have designed zBoost® for easy setup. We have included instructions for each product both in the product package and on our website.
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Do zBoost® products have a warranty?
Yes, zBoost® products are covered by a one-year manufacturer warranty covering parts and labor – register
your product.
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