Wi-Ex Return Policy
Wi-Ex offers you a 30-day money back guarantee, if you buy the product from Wi-Ex. If you buy the product from someone else, we cannot give you a 30-day money back guarantee. You must check their policies for returning the product.
In order to receive a full refund:
- Call 1-800-871-1612 within 30 days of the receipt of your shipment from Wi-Ex to receive an RMA (Returned merchandise authorization) number and further instruction on your return.
- Any products returned to Wi-Ex without an RMA will returned to sender.
- You must write your RMA number on the outside of the shipping box.
- You may return the Wi-Ex Signal booster for a full refund within 30 days of receipt of your shipment from Wi-Ex.
Returned merchandise must include:
- RMA# written on the outside of the shipping box,
- All original components, literature, warranties and packaging in the same condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these conditions will be subject to a repackaging fee of 20% of the price paid for the product (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser’s responsibility to accept the shipment and return the order per this return policy. Orders that are refused at the designated shipping address may incur a 20% repackaging fee.