The picture from this week’s testimonial looks so refreshing after dealing with endless days of temperatures in the 90’s with high humidity. Take a peek, this picture shows the forest surrounding our customer’s home during a storm in December of 2008.
My name is Robert and I want to tell you my story about living in a forest and cellular service. Before moving to the Mt. Baker/Snoqualmie National Forest in Washington State I used to live in major cities and was used to excellent (most of the time) cellular service. Since I can work out of my home I’m not too worried about location. As such, when I moved I wasn’t too concerned about cellular service since I thought all places were “equal”. Was I wrong! I moved from 100%/82% phone signal strength in my office to an astounding 0%. I found I could get reception if I stood under my dining room light. Not good for someone working from home and used cellular networks for testing of products/etc. I had heard about cell boosters and so decided to investigate.
After researching a number of companies and products I decided on the Wi-Ex’s zBoost 510 Dual Band Booster. Once it arrived I spent a day testing various locations around my house inside and outside and finally settled on mounting the antenna sideways on my middle deck. Why did I choose my middle deck and sideways? Without the 510 I was getting 0% to 33% signal strength outside my house but when I found this odd location and mounted the antenna my cell phone went from no bars to 3-4 bars! I couldn’t believe my eyes (or ears either). This one simple product not only allowed me to get excellent coverage in my house but also probably saved my job.
During the setup time I had numerous questions for Wi-Ex’s customer service department and I was very impressed with their knowledge and helpfulness. I repeatedly dealt with a guy by the name of Roman and if he is any example of the Customer Service department then other companies should be talking with him to find out how to give a customer an excellent service experience.
Would I recommend this company and product? I don’t think I can say YES loud enough…great company, great product, and great Customer Service.